Return Policy

Exchange Policy

We shall be happy to exchange any DELSEY products, purchased online via within 14 days from the date of purchase (delivery), provided the product is returned in its original packaging and accompanied by an original receipt as proof of purchase.

How does it all work in practice?

1) Initiate Return

If you have made your purchase online via and your Delsey product is defective, please log on to & raise a ticket for the review & resolution from our After Sales Service team. Please remember to share the details of the product (along with pictures) & purchase invoice for any action here.

2) Pack the products with the return label

Pack the order in the original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

3) Drop the products or hand them to the carrier

Drop your return into any available collection point locations or wait for carrier pick-up on the proposed date.

4) Wait for return confirmation

You will get an email confirmation when your order has been correctly returned to our warehouse and refund process commenced (10 - 15 business days).

5) Refund Time & Method

 We will refund the amount within 10 -15 business days from the time we receive the products in our warehouse and if the product passes Quality Check (QC).. The amount will be credited to you via the same method used for payment.

Please Note:

  • Any purchase made online must be returned to the site or store purchased, within the country purchased
  • Returns will only be accepted within 14 days of purchase
  • Original proof of purchase is required for return or exchange
  • Product must be in new and original condition with relevant tags, packaging* etc. in place
  • Delsey reserves the right to alter this policy at any time

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns, you will be fully reimbursed apart from shipping costs for delivery.